5-Minutes with Mike Clark: The Connection Between Business Architecture and Customer Experience

Published

16 November 2017

Updated

04 April 2020

Learning Pathway

PRACTICE

Published In

USAGE

Episode Description

Whynde Kuehn interviews customer experience (CX) guru, Mike Clark, on the interconnectedness of business architecture and CX.

Mike Clark is an experienced visionary leader and delivery-focused strategist with a proven track record in creating and designing global businesses, to solve real-world business and society challenges, enabling organizations to continue to play a relevant role in business and society.

Mike has a deep focus on capitalizing on current and emerging technologies for the benefits of business, whilst being able to consider the impact on people. He has a comprehensive background in shaping and bringing innovative products to market against challenging timelines. He also brings a unique combination of practical experience and a 360-holistic business and market awareness. Clark has an understanding of the practicalities of running and managing a business, having worked across a variety of roles, responsible for sales, business change, strategy, right through to bringing products to market.