Business Transformation

Lisa Woodall and Whynde Kuehn explore a sweeping set of discussion topics circling around the fact that transformation has a humanity problem, and what we can do about it.

They explore the growing tension between technology-led transformation and the human experience of change; the gap between strategy and execution and why organisations still struggle to make transformation stick; how capabilities, architecture, and human-centred design can work together to create more meaningful change; how to move beyond AI hype and technical delivery into the deeper questions: What kind of organisations are we really creating? Why is the human side of transformation still treated as an afterthought?; and can AI help us build more fulfilling and creative workplaces rather than simply replacing people?

Mimi Brooks and Whynde Kuehn unpack how organizations still default to technology-first thinking, the role of a clear business blueprint in grounding decisions, and how business architecture helps connect strategy to execution through capabilities, value streams, and operating models.

In a landscape increasingly shaped by agentic systems influencing decisions and workflows, Mimi and Whynde explore how governance, control, and decision rights are becoming a central part of enterprise architecture.

In this Digital Dialog hosted by the Institute for Digital Transformation, Whynde Kuehn, an Institute Fellow, explores the concept of cohesion as a critical success factor for transformation with Roger Burlton and Doug Kirkpatrick.